Return & Refund Policy
At Hari Om General Store, customer satisfaction is important to us. We ensure that all products delivered are fresh, properly packed, and in good condition. However, if you experience any issue with your order, we are here to help.
Return Eligibility
Due to the nature of grocery and food products, returns are generally not accepted once the order has been delivered.
However, returns or replacements may be considered in the following situations:
Damaged products received
Incorrect product delivered
Missing items in the order
Expired products delivered
Customers are advised to check their order at the time of delivery.
Reporting an Issue
If you receive a damaged or incorrect product, you must report the issue within a reasonable time after delivery. Requests made after a long delay may not be accepted.
To process a return or refund request, the product must be unused and in its original packaging wherever applicable.
Refund Process
If a refund request is approved, the refund will be processed through the original payment method used during the purchase or through another suitable method.
Refund processing time may vary depending on the payment method and order details.
Non-Returnable Items
Certain items are not eligible for return or refund, including:
Opened or used products
Perishable food items once accepted by the customer
Products damaged due to improper storage after delivery
Quality Assurance
Hari Om General Store makes every effort to ensure that all products delivered to customers are fresh, safe, and of good quality. We regularly check product packaging, manufacturing dates, and expiry details before dispatch.
Policy Updates
Hari Om General Store reserves the right to modify or update this Return & Refund Policy at any time to reflect changes in business practices or regulatory requirements.